Privacy Policy

We may collect information that you provide when you:

• place or attempt to place an order;
• contact us;
• submit an enquiry;
• create or use a wishlist or other website feature;
• communicate with customer support; or
• otherwise interact with the website.

This may include your:

• name;
• email address;
• phone number;
• billing and delivery address;
• order and transaction information;
• product enquiries and customer-service correspondence; and
• other information you choose to provide.

We may also automatically collect limited technical information such as browser type, device information, IP address, pages visited and website usage information, where this is provided by our hosting, security or similar infrastructure services.

Where payment is processed by a third-party payment provider, payment-card or payment-account information may be collected and processed directly by that provider.

Card details are entered directly into our payment provider’s own secure form. This store does not receive, see or store your full card number. We receive the result of the payment and the amount, which we keep as part of your order record.

We may use personal information to:

• process and fulfil orders;
• arrange payment and delivery;
• provide tracking and order updates;
• respond to enquiries and provide customer support;
• manage refunds, faulty-product claims or other order issues where applicable;
• operate, secure and improve the website;
• prevent fraud, abuse or unauthorised activity;
• maintain business and transaction records; and
• comply with applicable legal and regulatory obligations.

We may disclose information where reasonably necessary to service providers involved in operating the business, including payment processors, hosting providers, commerce platforms, delivery and fulfilment providers, IT and security providers, and professional advisers. Each receives only the information it needs. We do not sell your personal information.

Some service providers may process or store information outside Australia. The locations involved may depend on the service provider and infrastructure used at the relevant time.

The website may use cookies or similar technologies that are necessary for functions such as sessions, carts, security and website operation.

This store does not run advertising or analytics trackers and does not build an advertising profile of you. Your saved products list is stored in your own browser and is not sent to us.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

You may contact us to request access to personal information we hold about you, or to ask us to correct inaccurate or outdated information.

We may need to verify your identity before acting on a request.

If you have a privacy question, or believe your personal information has been mishandled, contact us using the details below. We will review privacy enquiries and complaints within a reasonable period.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where it applies to us.

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this website with its latest update date.

To ask what we hold about you, to correct it, to ask us to delete it, or to raise a privacy concern, email sales@aupods.com or use our contact form.

See also our Terms & Conditions and Shipping & Refund Policy.