Shipping & Refund Policy

Orders are prepared after payment and order checks are completed.

Processing times may be affected by order volume, payment review, weekends, public holidays, stock issues or carrier availability.

Please check that your name, street address, suburb, postcode, state, email address and other delivery information are correct before submitting an order.

If you notice an error after ordering, contact us immediately. We may be able to update an order before fulfilment, but changes cannot be guaranteed once packing or dispatch has begun.

Shipping charges are determined by the shipping options shown on the website and at checkout. The charge currently configured for Australian orders is:

Standard Shipping · A$15.00

Where more than one shipping option is offered, the option you select at checkout applies to your order.

Delivery times are estimates only and may vary because of destination, carrier operations, weekends, public holidays, weather, peak periods or other circumstances outside our reasonable control.

An estimated delivery window is not a guaranteed delivery deadline.

We do not currently publish an estimated delivery timeframe. If you need an estimate before ordering, contact us and we will tell you what we know at the time.

Where tracking is available, tracking information will be provided after the shipment has been prepared or dispatched.

Carrier tracking may take some time to update after the parcel first enters the carrier network.

If a parcel appears delayed, please check the tracking information first, then contact us if you need assistance.

You are responsible for entering a complete and accurate delivery address.

Incorrect or incomplete addresses may cause delay, return to sender, or delivery failure.

If a parcel is returned because of an incorrect or incomplete address supplied by you, contact us to discuss the available options. Additional shipping charges may apply where a new shipment is requested and is operationally and legally possible.

For a delayed, missing or damaged delivery, contact us with:

• your order number;
• the tracking number, where available; and
• a description of the issue.

We may need to review tracking events and raise the matter with the carrier before determining the appropriate next step, and we will tell you what we find.

Aupods does not accept returns or exchanges for change of mind.

We do not accept returns or exchanges because:

• you changed your mind;
• you ordered the wrong flavour, model, product or quantity;
• you no longer want the item;
• you found the item cheaper elsewhere; or
• you do not like the product after purchase.

For hygiene, safety and product-integrity reasons, opened or used consumable products are also not accepted as change-of-mind returns.

This policy does not exclude or limit any rights or remedies that cannot lawfully be excluded, including your rights under the Australian Consumer Law.

If an item arrives faulty or damaged, is materially not as described, or if we supplied the wrong product, contact us as soon as reasonably possible.

Please provide:

• your order number;
• the affected product;
• a description of the issue; and
• photographs or video, where reasonably required to assess the problem.

We may assess the product before providing a remedy.

Where the Australian Consumer Law or another applicable law gives you a right to a repair, replacement, refund or other remedy, those rights continue to apply.

Refunds are not provided simply because you change your mind.

Where a refund is required by law or is otherwise approved by Aupods, it will generally be returned through the original payment method where that is practicable.

Your payment provider’s own processing times may apply after a refund has been issued.

Contact us immediately if you wish to cancel an order.

Cancellation may be possible before packing or fulfilment has progressed too far.

Once an order has been dispatched, it cannot ordinarily be cancelled as a change-of-mind request.

If we cannot fulfil an order that has already been paid for, an appropriate refund will be arranged.

For anything covered by this policy, email sales@aupods.com or use our contact form. Quoting your order number is the fastest way for us to find your order.

See also our Terms & Conditions and Privacy Policy.