Frequently asked questions

No. You can order as a guest in a few steps.

Creating an account is optional. It keeps your order history in one place and lets you save delivery addresses for next time.

Your order number is shown on screen as soon as your payment is complete.

Keep it: it is what you need to look the order up later, and quoting it is the fastest way for us to find it.

Contact us immediately. We may be able to update or cancel an order before it has been packed, but changes cannot be guaranteed once packing or dispatch has begun.

Please check your name, street address, suburb, postcode and state before submitting an order — an incomplete address can delay a delivery or cause it to fail.

Availability is checked against live inventory every time a page loads, and a product you can add to your cart is one we hold stock of.

If a product you want is unavailable, contact us and we will tell you what we know about it.

We accept Visa, Mastercard and American Express.

Card details are entered in our payment provider's own secure form, so they are never held by this website.

Yes. Prices are shown in Australian dollars, and the price on a product page is the final amount for that item — nothing further is added to it at checkout.

Delivery is charged separately and is shown in your total before you pay.

Yes. Once an order has been paid you can look it up with Track your order and open its invoice there.

We deliver to Australian addresses, and we do not ship outside Australia.

A valid Australian address and postcode are required at checkout.

Standard shipping is A$15, and it is free once your qualifying merchandise subtotal reaches A$149+. Express shipping is A$20 and is not included in the free-shipping offer.

The option you choose at checkout is the one that applies to your order, and the amount is shown in your total before you pay.

We do not currently publish an estimated delivery timeframe. If you need an estimate before ordering, contact us and we will tell you what we know at the time.

Delivery times depend on the destination and on carrier operations, so an estimate is not a promise about a particular date.

Use Track your order with your order number and the email address you used. It shows the current status of the order.

Where a tracking number has been recorded for your parcel, it appears there too.

Check the tracking information first, then contact us with your order number and the tracking number if you have one.

We may need to review the tracking events and raise the matter with the carrier before deciding the next step, and we will tell you what we find.

We do not accept returns or exchanges for change of mind. Your rights for faulty, damaged or incorrectly supplied goods under applicable Australian consumer law are not affected.

Contact us as soon as you can with your order number, the affected product and a description of the problem. Photographs help us assess it.

Consumer guarantees under the Australian Consumer Law apply to the products sold here, and manufacturer warranty information is published where a manufacturer provides it. If a product is faulty, damaged or materially not as described, contact us with your order number.

Where a refund is required by law or is otherwise approved, it is generally returned through the original payment method where that is practicable.

Your payment provider's own processing times may then apply.

Send us a message using the contact form, or email sales@aupods.com. We reply by email.

If your question is about an order, including the order number helps us answer it faster.